Because your pet care provider believes that your pet deserves the most attentive, knowledgeable and conscientious care possible and that your pet care facility should be an ethical, professional business, he or she has joined with other pet care providers across the country who share that belief through PCSA membership.
PCSA is the nonprofit trade association for pet care professionals. Founded in 1977 by a group of concerned individuals within the boarding kennel industry, PCSA now unites almost 3,000 individuals and businesses providing a variety of pet care services throughout the United States and around the globe.
PCSA is dedicated to upgrading the pet care industry and educating the public about proper pet care. All PCSA members must affirm their commitment to quality pet care, comply with all applicable laws and ordinances, and subscribe to the PCSA Code of Ethics, which establishes standards of conduct in all aspects of their professional lives.
First, PCSA produces and distributes monthly publications that help your pet care provider keep abreast of the latest developments in pet care and facility management. PCSA also produces and distributes informational pamphlets and brochures and conducts seminars that help educate the public about proper pet care. PCSA’s state-of-the-art Web site offers a wealth of information and resources including pet health tips, industry suppliers, contacts with whom you can discuss pet issues, and more.
Second, PCSA maintains a complete network of national, regional, and area representatives that provide the pet care provider access to the combined experience of experts throughout the industry.
Third, PCSA conducts national and regional meetings for the pet care industry, drawing speakers and exhibitors from throughout the country. Attendees not only network with each other at these meetings, but also hear from veterinarians, suppliers, and the most respected experts in the pet care industry on the most current topics and latest products to improve pet care service.
Finally, PCSA sponsors a variety of professional programs that enable pet care facility operators and their staffs to increase their knowledge and professional competence. PCSA’s three-level education program covers a breadth of subjects from animal behavior and anatomy, to animal diseases and first aid, to personnel and business management, providing the opportunity to achieve the designations of Certified Pet Care Technician, Certified Advanced Pet Care Technician and Certified Kennel Operator. The Voluntary Facilities Accreditation Program requires applicant facilities to meet or exceed over 200 standards of compliance in 17 areas of facility operations. This extensive and exhaustive evaluation process distinguishes participating facilities as having met the highest industry standards.
To you, your pet care provider’s membership in PCSA means that you are dealing with a business that is committed to professionalism and a high level of ethical conduct. Through membership in PCSA, your pet care provider demonstrates a commitment to continued service improvement through support of the association’s educational programs and eagerness to be measured by PCSA’s Code of Ethics. If you should ever feel that your member facility has fallen short of this standard, your pet care provider encourages you to contact PCSA for assistance. You do not have the security of this type of public commitment unless your pet care facility is an PCSA member.
To your pet, an PCSA facility means clean, friendly accommodations, exercise, a chance to see other pets vacationing from their owners, and yet enough maintenance of the pet’s routine to be comfortable and relaxed during a visit. Most PCSA member facilities also offer a variety of other quality services, such as grooming, training, and pet supplies.
Look for the PCSA membership certificate and Code of Ethics proudly displayed in your pet care facility’s office. It’s your assurance of professional care by people who love pets as much as you do, and who stand behind the PCSA Code of Ethics.
All PCSA member kennels subscribe to and are governed by the following Code of Ethics. The PCSA Ethics Committee enforces this code and encourages inquiries should these standards not be met by a member kennel.
As a member of PCSA, I recognize that, in order to fulfill my obligations to the animals in my care, to my customers, to the pet care services industry, and to my community, both my business and personal life must be governed by honorable standards. Therefore, I solemnly pledge: